The present general terms and conditions of sale apply exclusively to sales of goods or services concluded by the Bravana boutique, registered at the CCI of Lyon under the number 828 459 255 from the website accessible at the following address: www .bravanashop.com. They do not apply: - sales of certain goods and services subject to special general conditions.
1.1. The purpose of these Terms and Conditions is to determine the conditions under which Bravana undertakes to sell goods or services, the content of which is described and can be ordered from the website accessible at the following address: www .bravanashop.com.
1.2. They apply regardless of the clauses contained in the customer's documents and in particular in its general conditions of purchase.
2. Contractual scope
2.1. These General Terms and Conditions and, where applicable, the special conditions of sale and / or the quotation or the order form, express the entire agreement of the parties. They will not be able to avail themselves of any other document, contract or exchange preceding the validation of the order form.
2.2. Where they exist for certain products or services, the specific conditions of sale specify or supplement these General Terms and Conditions. In case of inconsistency between the special conditions of sale and the present GTC, the provisions of the special conditions of sale take precedence.
2.3. Should any of the provisions of these Terms and Conditions be declared void or unwritten by a court of competent jurisdiction, the remaining provisions shall remain in full force and shall be interpreted in a manner consistent with the original intent of the parties.
2.4. The company Bravana may modify at any time these GCS. The applicable Terms and Conditions are those that are available online at the time of ordering. The customer takes note and accepts them before confirmation of his order.
3. Commercial documents and scope of the offer
3.1. Access to the site is assured on a permanent basis, subject however to the periods of maintenance and maintenance of the site, the operations of updating the servers and possible interruptions exceptional.
3.2. The brochures and other commercial documents published or published by Bravana present the offer of goods and services of the mark, it being specified that the offers and the prices are only valid as long as they are visible on the site and until exhaustion of the mark stock. If necessary, the customer is informed of the unavailability of the goods or services ordered, as soon as possible, by mail or e-mail.
3.3. The photographs, visual and descriptive, presented in these commercial documents are not contractual. Bravana can not be held liable if mistakes are made.
3.4. In all cases, Bravana reserves the right to cancel any sale whenever the minimum number of registrants or participants is not reached. The amount collected will be reimbursed, but no compensation will be due.
4. Prices, shipping costs and reservation of title
4.1. Prices are quoted in euros, excluding taxes and all taxes.
4.2. Bravana reserves the right to change prices at any time without prior notice. The applicable price is the one indicated on the site at the time of validation of the order.
4.3. At certain times, Bravana grants price reductions on one or more products (goods or services). The procedures for obtaining these reductions are posted on the website as well as on commercial documents. The reductions are mentioned on the quotation or the order form and on the invoice.
4.4. The price of the products or services is regulated according to the methods indicated on the site. Online payment is made, by order, by credit card or Paypal account. Credit cards accepted are Carte Bleue, Visa, Mastercard, American Express.
4.5. The delivery costs are invoiced in addition, except for sales for which it is specified that these costs are already included in the sale price.
4.6. The property remains the property of Bravana until full settlement of the price.
5. Order and Invoice
5.1. The contractual information is given in French.
5.2. In accordance with the provisions of the Civil Code relating to the conclusion of the contract in electronic form, the sale is validly concluded only after the customer has had the possibility to verify the detail of his order and his total price, Errors, and then to confirm its acceptance. The customer places an order on the site after having taken cognizance and accepted the present GTC and possibly the special conditions of sale applicable to certain products or services. It is then automatically routed to the payment platform.
5.3. Bravana acknowledges receipt of the order by email.
5.4. For billing purposes, the customer agrees to inform Bravana of a postal address. Bravana accepts no responsibility for mistakes in entering the mailing address.
5.5. The invoice can be accessed from a link sent by e-mail to the e-mail address indicated by the customer at the time of the order. Exceptionally, it may be sent in paper form at the customer's express request.
6. Obligations of the parties in the sale of goods
6.1. Obligations of Bravana
6.1.1. In accordance with the legal provisions, Bravana undertakes to deliver a product that is in conformity with the contract and is responsible for any defects in conformity that may exist at the time of issue. Bravana also guarantees the customer against the hidden defects of the article sold, under the conditions laid down by articles 1641 et seq. Of the Civil Code.
6.1.2. The material goods are delivered in metropolitan France within an average period of 3 to 15 working days from the payment. The parcels are delivered by a carrier outside Bravana, at the address indicated by the customer on the quotation or the order form. Therefore, Bravana can not guarantee a specific delivery time, nor be held liable for delays or delivery problems caused by the carrier or fault of the customer (incomplete or incorrect address).
6.1.3. However, if the package has not been delivered within one month of the order, for any reason other than force majeure or a fault of the customer, the sale can be resolved at the request of the customer. The sums paid are then refunded to him as soon as possible.
6.1.4. Risk transfer takes place on delivery. 6.2. Obligations of Customer
6.2.1. The customer agrees to pay the price and respect the terms and payment dates mentioned on the site and / or the special conditions of sale and / or the quotation or the order form.
6.2.2. The customer undertakes to provide all the information necessary for delivery (name, address, ...). Otherwise, Bravana is not required to validate the order. Where the customer is unable to deliver goods due to insufficient or incorrect information provided by the customer, the customer can not claim any refund.
6.2.3. The customer must check the goods at the time of delivery. Any reservations must be entered on the delivery note submitted by the carrier; If they do not, they must immediately be notified to Bravana by mail or e-mail.
6.2.4. In the event of total or partial non-fulfillment of its obligations by the customer, Bravana may terminate the contract as of right, five calendar days after the sending of a formal notice remained unsuccessful.
7. Obligations of the parties in the event of the sale of services
7.1. Obligations of Bravana.
7.1.1. The provision of services offered by Bravana is an obligation of means. Bravana undertakes in particular to provide all the necessary human means and to provide all the necessary care for the performance of its services.
7.1.2. At the end of its service, Bravana undertakes, if necessary, to deliver to the customer the goods (s) mentioned in the special conditions of sale and / Quotation or the order form.
7.1.3. The service is carried out on the basis of the information and documents which the client has transmitted to Bravana in writing or during their face-to-face interviews and exchanges. They are considered accurate and sincere. Bravana shall not be liable for any omission, inadequacy, inaccuracy or error in the information or documents transmitted to it by the customer.
7.1.4. In the event that Bravana's liability is incurred, the indemnity to which the customer may claim is capped at the price of the service.
7.2. Obligations of Customer
7.2.1. The customer agrees to provide Bravana with all means necessary for the performance of the service. He undertakes to honor the appointments and to provide all the information and documents necessary for the execution of the Bravana performance.
7.2.2. In the event of total or partial breach of its obligations by the customer, Bravana may terminate the contract automatically, five calendar days after
8.1. You have the right to withdraw without giving reasons within 14 days. To exercise the right of withdrawal, you must notify Bravana, your decision to retract by email. Effects of retraction
8.2. In the event of a delayed withdrawal from you, we will reimburse you for all payments received (apart from the shipping costs which remain your responsibility) without undue delay and in any event not later than 14 days from the day Where we are informed of your decision to withdraw.
8.3. In the event of cancellation of a sale after the expiry of the withdrawal period, Bravana will retain the sums paid by the customer.
8.4. In addition, if the order is executed within this period, the performance of Bravana will be deemed to be fully executed so that the withdrawal period will not apply. This results directly from the provisions of article L 121-21-8-1 ° of the Consumer Code.
9. Confidentiality, intellectual property and protection of personal data
9.1. The information transmitted by the customer to Bravana is considered strictly confidential insofar as it has not been made public by other means. The deliverable (s), realized by Bravana on behalf of the customer, is (are) strictly confidential. Bravana undertakes not to distribute it without its express consent except for the proper performance of a performance.
9.2. The entire site is subject to French and international legislation on intellectual property. All rights of reproduction are reserved, as specified in the legal notice of the site, including for downloadable documents and iconographic and photographic representations.
9.3. The rights of access, modification, rectification and suppression provided for by the law of January 6, 1978 are exercised under the conditions indicated on the site.
10. Validity of the methods of communication and archiving of contracts
10.1. Except where a specific formality is expressly imposed, the client acknowledges the validity and probative value of the emails (e-mails) and facsimiles (faxes) exchanged with Bravana in the execution of the contract and assigns them the same value as A postal mail. Bravana archives the contracts for a period of ten years. The client can access the contracts to which he is a party by requesting it by e-mail.
11. Liability Bravana can not under any circumstances be held liable when the delay, improper performance or non-performance of the contract is attributable to the customer or is related to a case of force majeure.
12. Applicable law-Competent courts All disputes concerning the sale of goods and services concluded by Bravana and the application or interpretation of these general conditions of sale are governed by French law. Any dispute shall be the subject of prior consultation in order to find an amicable solution, failing which the most diligent party will bring the matter before the competent court.
13. Customer Relations For any information, question or complaint, the customer can send an email present on the contact part of the site, or on the service number.